Privacy Policy
Last Updated: March 15, 2025
1. Information We Collect
Running a family investing platform means we need certain information to serve you properly. Here's what we gather and why it matters.
Personal Information You Provide
When you sign up or contact us, you share basic details directly. This includes your name, email address, phone number, and mailing address. For Canadian regulatory compliance, we also collect information about your investment experience and financial goals during account setup.
- Contact details (name, email, phone, address at 24 Old Neck Rd, Quispamsis, NB E2G 1L3, Canada)
- Account credentials and authentication data
- Investment preferences and family financial goals
- Communication history with our team
- Payment and billing information for services
Technical Information
Like most websites, we automatically collect technical data when you visit fylagios.info. This helps us understand how people use our platform and where we can improve the experience.
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on each section
- Referring website and search terms used
- Cookie data and session identifiers
2. How We Use Your Information
We're not in the business of collecting data just to have it. Everything we gather serves a specific purpose related to helping families build better investing habits.
| Purpose | How We Use It |
|---|---|
| Service Delivery | Processing your investment education requests, managing your account, and providing personalized learning resources |
| Communication | Sending updates about your account, responding to inquiries, and sharing relevant educational content |
| Platform Improvement | Analyzing usage patterns to enhance our tools and create better educational materials |
| Legal Compliance | Meeting Canadian financial regulations and maintaining required records |
| Security | Protecting against fraud, unauthorized access, and other security threats |
Important: We will never sell your personal information to third parties. Period. That's not our business model, and it never will be.
3. Information Sharing and Disclosure
Sometimes we need to share information with partners who help us operate. But we're selective about who gets access and why.
Service Providers
We work with trusted companies that handle specific functions — payment processing, email delivery, data hosting, and analytics. These partners can only use your information for the services they provide to us, nothing else. They're bound by strict confidentiality agreements.
Legal Requirements
Canadian law occasionally requires us to disclose information. This happens when we receive valid legal requests from government authorities, need to enforce our terms of service, or must protect someone's safety. We review each request carefully and only share what's legally required.
Business Transfers
If Fylagios merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you beforehand and explain any changes to how your data gets handled.
4. Your Rights Under Canadian Privacy Law
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) gives you significant control over your data. Here's what you can do.
Access and Correction
You can request a copy of all personal information we hold about you. If something's wrong or outdated, you have the right to correct it. Just email us at [email protected], and we'll process your request within 30 days.
Deletion Rights
Want us to delete your data? You can request that too. We'll comply unless we're legally required to keep certain records (which happens with financial services). When deletion isn't possible, we'll explain exactly why and what information we must retain.
Consent Withdrawal
You gave us permission to use your information, and you can take that permission back anytime. Keep in mind this might limit our ability to provide certain services. For example, withdrawing consent for us to process payment information would prevent us from charging for our programs.
To exercise any of these rights, contact us at +16134380843 or email [email protected]. We'll verify your identity and respond promptly.
5. Data Security Measures
Protecting your information isn't just a legal obligation — it's fundamental to how we operate. We've implemented multiple layers of security.
- Industry-standard encryption for data transmission (TLS 1.3)
- Encrypted storage for sensitive information at rest
- Regular security audits and vulnerability assessments
- Strict access controls limiting who can view your data
- Employee training on privacy and security best practices
- Secure backup systems with redundancy measures
That said, no online system is completely bulletproof. We do everything reasonable to protect your information, but we can't guarantee absolute security. If we ever experience a data breach affecting your information, we'll notify you promptly as required by Canadian law.
6. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device. They help us remember your preferences and understand how people use our platform.
Types of Cookies We Use
Essential Cookies: These keep our website functioning. They remember your login status and security settings. You can't disable these without breaking core functionality.
Analytics Cookies: These show us which pages get visited most, how long people stay, and where they click. We use this data to improve navigation and content. You can opt out through your browser settings.
Preference Cookies: These remember your choices like language preferences or display settings. They make return visits more convenient.
Most browsers let you control cookies through settings. Blocking all cookies might limit some features on fylagios.info, but you'll still be able to access basic information.
7. Data Retention Periods
We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and business needs.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of relationship plus 7 years (Canadian financial records requirement) |
| Transaction records | 7 years from transaction date |
| Communication logs | 3 years from last contact |
| Website analytics | 26 months |
| Marketing preferences | Until you withdraw consent |
When retention periods expire, we securely delete or anonymize your information. Anonymized data (which can't identify you personally) may be kept longer for statistical analysis.
8. Children's Privacy
While we focus on family investing, our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us immediately at [email protected], and we'll delete it promptly.
9. International Data Transfers
We primarily store data within Canada. However, some of our service providers operate servers in the United States or other countries. When information crosses borders, we ensure appropriate safeguards are in place through contractual obligations and compliance with international data transfer frameworks.
Data stored outside Canada may be subject to different privacy laws, including lawful access by government authorities in those jurisdictions. We work only with providers who maintain strong privacy standards comparable to Canadian requirements.
10. Changes to This Policy
Privacy practices evolve, and so does this policy. When we make significant changes, we'll notify you via email or through a prominent notice on fylagios.info. Minor updates might only be reflected in the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account and request data deletion.
11. Third-Party Links
Our website occasionally links to external resources — educational content, financial tools, or partner organizations. We're not responsible for the privacy practices of these third-party sites. Before providing personal information to any external site, review their privacy policies.
Questions or Concerns?
If something in this policy isn't clear, or if you want to exercise your privacy rights, we're here to help.
Email:
[email protected]
Phone: +1 (613) 438-0843
Mail: 24 Old Neck Rd, Quispamsis, NB E2G
1L3, Canada
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.